Category Archives: People

Great Managers are Digitally Fluent (Reason 2)

Reason 1: Understanding Employees Reason 2: Decision Making A C-Level person in the 1970’s who had never watched television, or a manager in the 1940’s who had not used a telephone, or a business leader in the 1990’s who had … Continue reading

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The Phone and the Organization

Take a minute to watch this instructional video from 1954 on how to dial a rotary telephone Now take a minute to think about how new these concepts must have seemed to people in 1954. Now take another minute to … Continue reading

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The Difference Between Digital Literacy and Digital Fluency

Update 6/13/2012: We finally finished our book on this topic. It is available in print here, and in Kindle format here.  You can also download a sample chapter here:   (601k PDF)   Literacy and fluency* have to do with our … Continue reading

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Why Leaders Need to be Digitally Fluent: A Lesson from Kenneth Cole

Yesterday Kenneth Cole ignited a small brand firestorm by posting the following Twitter message: All of the most recent evidence suggests that it was Kenneth himself who posted the message, even though there is a possibility that it was someone … Continue reading

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People: The Next Step in Social Software Adoption

The adoption of social software (a.k.a. social media, social computing, enterprise 2.0, etc) within organizations seems to be taking the following general path: focusing first on the tools, then on the broader purpose for those tools, and next, people and their skills … Continue reading

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Two Ways to Control Information Overload

There is a lot of talk these days (like in this USA Today article) about the overload of information, and there are even more people who say that the Internet in general, and social media in particular, is full of … Continue reading

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Organizational Illusions

Most optical illusions require that the observer stand in one place with a limited view of the situation. In an Ames Room, for example, looking through one peephole causes the observer’s sense of perspective and scale to be thrown off. … Continue reading

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Everyone is a Designer

Did you know that every time you put together a press release, or make a decision about your department’s policies, or choose to post something to this blog, you are designing?  Herb Simon wrote in his book The Sciences of … Continue reading

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The Need for Balance In the Digital Age

For the last year we’ve been researching and working with all different types of organizations in the areas that relate to the use of digital, and especially digital social technologies. One of the most important factors for success (or failure) … Continue reading

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Twitter Connects People to What’s Important to Them, Not To What’s Important to Me

The website Mashable today reported that Twitter’s CEO recently said of the company’s vision that We want to instantly connect people everywhere to what’s most important to them. Why is this important? Because the folks at Twitter realize that all … Continue reading

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