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Category Archives: Tools
The Phone and the Organization
Take a minute to watch this instructional video from 1954 on how to dial a rotary telephone Now take a minute to think about how new these concepts must have seemed to people in 1954. Now take another minute to … Continue reading
Posted in Organization, People, Purpose, Strategy, Tools
Tagged communication, fluency, future, history, Organization, telephone
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Trade-Offs and New Media
As new media begin to be used widely, it is helpful for us to consider the views of people who feel that new media will change the world for the better, and those who feel that it will change the … Continue reading
Posted in Digital Fluency, Strategy, Tools, Uncategorized
Tagged books, digital media, effects, Media, new media, writing
2 Comments
The Difference Between Digital Literacy and Digital Fluency
Update 1/18/2012: This blog post was written in February of 2011, but has been receiving a lot of interest recently. We are close to releasing a book on this topic. If you find this post interesting, feel free to download … Continue reading
People: The Next Step in Social Software Adoption
The adoption of social software (a.k.a. social media, social computing, enterprise 2.0, etc) within organizations seems to be taking the following general path: focusing first on the tools, then on the broader purpose for those tools, and next, people and their skills … Continue reading
Posted in People, Purpose, Tools
Tagged adoption, alignment, digital fluency, enterprise 2.0, people, social media, social software
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Organizational Illusions
Most optical illusions require that the observer stand in one place with a limited view of the situation. In an Ames Room, for example, looking through one peephole causes the observer’s sense of perspective and scale to be thrown off. … Continue reading
The Need for Balance In the Digital Age
For the last year we’ve been researching and working with all different types of organizations in the areas that relate to the use of digital, and especially digital social technologies. One of the most important factors for success (or failure) … Continue reading
Posted in People, Purpose, Tools, Uncategorized
Tagged balance, digital media, people, purpose, tools
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Twitter Connects People to What’s Important to Them, Not To What’s Important to Me
The website Mashable today reported that Twitter’s CEO recently said of the company’s vision that We want to instantly connect people everywhere to what’s most important to them. Why is this important? Because the folks at Twitter realize that all … Continue reading
Posted in Design Thinking, Digital Fluency, People, Tools
Tagged design, lead user innovation, Media, technology
1 Comment
Digital Fluency for Alignment
Changes in culture and technology tend to break things in organizations that were previously working just fine. In our research and client work so far, we’ve seen a few different types of breakdowns related to the increasing pervasiveness of digital … Continue reading
Posted in General, People, Purpose, Tools
Tagged alignment, digital fluency, digital media, social media
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Perfectionism and Innovation Fluency
There has been a lot of talk over the past decade about the importance of Innovation as the speed of business increases, and the difficulty of creating an innovative organization. As a result of our research, we have found it … Continue reading
Posted in Innovation, People, Tools
Tagged digital adoption, digital fluency, enterprise 2.0, Innovation, perfectionism, social media, strategic
3 Comments
Social Media Doesn’t Solve Policy Problems
Assuming Kevin Smith’s version of his Southwest Airlines experience is accurate, social media is neither the fix nor the blame for a policy that results in passengers not being allowed to fly. Continue reading
Posted in Media, News, Purpose, Tools
Tagged airplanes, flights, incident, Kevin Smith, overweight passenger, policy, social media, Southwest Airlines, twitter
1 Comment